Returns Policy

Cars Undercover will try to do whatever we can to successfully resolve any problems you may have with your order. We exercise goodwill wherever possible and truly want each of our customers to be 100% happy. We believe this approach is the only way for our business to grow. We will do everything we can to fairly resolve any issue.

In the unlikely event that you need to return goods to us, please refer to the following procedures which are different for each reason.

Unwanted goods

If you receive your order and decide that you no longer wish to keep your order, you may return your order to us within 14 days for a full refund. You then have a further 14 days to return the unwanted item(s) to us. It is your responsibility to pay for the shipping cost in returning your order to us, and we recommend that you obtain proof of delivery when sending the package.

If you wish to return your order, please contact us by emailing and advise us. We will then issue an RMA (Return Merchandise Authorisation) and inform our warehouse to look for your return and advise our customer service staff accordingly when it arrives. If you return your order without requesting an RMA, it will take longer for us to deal with your return.

The following conditions apply:

  • The products must be in the same condition they were when received; in the original sealed boxes or packs.
  • You must notify us of your return withing 14 days
  • After you have notified us of a return, the returned order must be received within 14 days
  • There is no restocking fee for normal stock items
  • Custom covers cannot be returned except in cases of faulty or damaged items
  • When we have received your order, we will quickly check it, and then our system will send you and email to acknowledge receipt
  • We will refund you within a week, although typical times are 1 - 2 days after receipt of return

While we are confident the high majority of our customers are honest, we do undertake security checks to match batch numbers upon receipt of returned goods.

Incorrect orders

If you have received your order and it contains incorrect items, we will either provide you with the cost of postage to return those items to us, or we will send a courier to pick up the incorrect order. We will do this using the fastest service available to us to minimise the inconvenience.

We will then promptly dispatch the correct items to you using the fastest method available to us.

Faulty goods

If your order contains faulty goods, then you must inform us within 14 working days of discovering the fault and we will arrange for the goods to be returned to us at our own expense. We will then dispatch replacement goods to you using the fastest method available to us.

These rights are in accordance with your statutory rights under the EU Distance Selling Regulations and form part of the legal contract of website usage and sale.